<p><strong>ISO/IEC 20000-1 Certification</strong><br>An internationally recognized standard for IT Service Management (ITSM), providing an organizational and systematic framework designed to ensure the delivery of reliable, high-quality IT services that meet the needs of clients and beneficiaries.</p> <p>&nbsp;</p> <p><strong>Objectives:</strong></p> <p>&nbsp;</p> <ul> <li>Improve the quality of IT services.</li> <li>Enhance operational efficiency and reduce risks.</li> <li>Ensure alignment of services with business and client requirements.</li> <li>Improve end-user experience through effective service management.</li> </ul>